We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mseries5317@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mseries5317@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mseries5317@gmail.com.

Return & Refund Policy

We want you to be completely satisfied with your purchase. Please carefully review our return and refund policy below:

1. No Returns After Delivery
Please note that once a product has been delivered, we are unable to accept returns under any circumstances. We highly recommend that you carefully review your order before finalizing your purchase to ensure accuracy.

2. Product Damage or Defect Claims
If your product arrives damaged or defective, we require a clear unboxing video to process a replacement or refund request. The video must visibly demonstrate the damage or defect and must be submitted within 48 hours of receiving the product.

Please ensure the following when submitting your video:

The video clearly shows the condition of the product during the unboxing.
The damage or defect is clearly visible in the footage.
The video is unedited and shows the packaging, contents, and any visible issues.

3. Return Shipping
If your return request is approved, the customer will be responsible for returning the product to us using a reliable courier service with tracking. Once we receive and inspect the returned item, we will proceed with issuing either a refund or a replacement, as previously confirmed during the approval process.

4. Refund or Replacement
We will issue a refund or replacement once we confirm the issue with the product. The action (refund or replacement) will be based on the details communicated during the return approval process.

For damaged or defective products, once confirmed, we will issue a full or partial refund.
For missing items, if we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

5. Non-Returnable Products
Certain products are not eligible for return or refund:

Products that have been used, opened, or damaged by the customer.
Products marked as non-returnable in the product description.

6. Timeframe for Reporting Issues
We kindly request that you notify us of any damaged or missing items within 48 hours of delivery. Unfortunately, claims made after this 48-hour window cannot be accepted.

7. Refund Eligibility
Refunds will be issued based on the following:

Damaged or Defective Products: After confirming the damage or defect through the unboxing video, we will issue a full or partial refund.
Missing Items: If we are unable to fulfill the missing item(s), we will issue a refund for the missing items.

8. Refund Timeline Policy
We are committed to ensuring customer satisfaction. We understand that there may be occasions when a refund is necessary, and we strive to make the process as smooth and timely as possible. Below are the terms of our refund timeline policy:
1.    Refund Approval
o    All refund requests are subject to approval by our customer service team.
o    Customers will be notified via email once their refund request has been approved.
2.    Refund Processing Time
o    Upon approval, the refund will be processed within 7 working days.
o    Refunds will be credited to the customer's bank account used for the original purchase.
3.    Notifications
o    Customers will receive email notifications at each stage of the refund process, including approval and completion of the refund.
4.    Exceptions
o    In rare cases where additional information or verification is required, the processing time may extend beyond 7 working days. In such cases, customers will be promptly informed.

Contact Us

Should you have any inquiries or wish to initiate a return or refund, please feel free to reach out to our customer support team. We are committed to providing you with prompt and efficient assistance.